1. Roles
- Customer: Data Controller
- Juxano: Data Processor
2. Processing Instructions
Juxano processes data solely to provide the Service and according to documented user instructions.
3. Training Distinction
- Speech recognition improvement may occur using anonymized data unless explicitly excluded by plan
- No generative AI training occurs under any plan
- Privacy Tier explicitly disables all training usage
4. Security Measures
- Encryption in transit and at rest
- Logical tenant isolation
- Access control with least-privilege principles
- Regular security reviews
5. Sub-Processors
Juxano may use vetted sub-processors for infrastructure. A current list is available upon request.
6. Data Subject Rights
Juxano assists customers in fulfilling data subject requests where applicable.
7. Data Deletion
Upon termination or request, data is deleted or returned unless legally required to retain it.
8. Audit Rights
Customers may request documentation demonstrating compliance with this DPA.